Customer Support Specialist for voice and chat account

No experience needed! We offer full training for our new Customer Support Specialist! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

---

 

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities ... Responding to inquiries and complaints from customers via voice calls and/or chat Providing prompt, courteous, and professional service to all clients Troubleshooting technical issues and escalating complex problems to the appropriate department Maintaining accurate records of all client interactions and transactions Collaborating with the customer support team to ensure timely and efficient issue resolution Identifying opportunities to improve the customer experience and communicating these to the team Requirements Native Speaker level proficiency in Filipino and English Bachelor's degree in a related field (e.g. business, marketing, communication) 2+ years of experience in a customer support role Excellent communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Strong problem-solving skills and attention to detail Experience using customer support software (e.g. Gorgias, etc.) Benefits Independent Contractor Agreement Quarterly Performance Bonus Monthly Performance Bonus Health Insurance Reimbursement WFH Upgrade Allowance 15 Days Paid Time-Off 6 Company-Wide Holidays 6 Country Holidays 100% Fully Remote 9 AM - 5 PM CST Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.