[Remote/WFM] Call Center Agent Spanish Speaker

Start your career journey with us! We have an easy-to-learn role for a Call Center Agent Spanish Speaker! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

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Job Overview: This is 100% remote position. We are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, the ideal candidate will provide exceptional support to our clients through a variety of communication channels. The successful candidate will be responsible for resolving customer inquiries and maintaining a... high level of efficiency and accuracy in their work. Duties: - Provide timely and effective customer support via phone or email. - Analyze customer needs and provide relevant health insurance information - Utilize effective communication skills to resolve customer issues and maintain a positive and professional demeanor. - Enter data accurately and efficiently into our database. - Engage in outbound calling to proactively address customer needs - Maintain a thorough understanding of services, and provide detailed information to customers as needed. - Collaborate with other team members to achieve successful customer support Requirements: - Proficiency in English and Spanish and the ability to communicate effectively with customers. - Strong customer service skills and a passion for providing excellent customer experiences. - Experience with data entry and analysis. - Ability to work in a fast-paced environment and maintain a high level of productivity. - Multilingual skills are a plus, but not required. - High school diploma or equivalent required; preferred. - Previous experience in a call center or customer-facing role is highly desirable. - Familiarity with client management systems and technology is a plus. Job Types: Full-time, Contract Pay: $15.00 - $17.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Schedule: • Day shift • Monday to Friday Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) Work Location: Hybrid remote in Worthington, MN Apply Job!

 

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