American Express Customer Support (Remote/Virtual/Work From Home)

Fit right into our supportive and forward-thinking team as a American Express Customer Support! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

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Job Description American Express Customer Support (Remote/Virtual/Work From Home) Job Responsibilities: Customer Experience Concierge Salary: $20-30 /Hour Company: American Express Location: Pennsylvania, USA Educational Requirements: Graduate Full Job Description : The job of the Part Administration Proficient (MSP) will be to convey better help than Card Individuals visiting the American Express Centurion Parlor, situated in the Philadelphia Global Air terminal. MSPs will be the substance of American Express to our clients, going about as ministers of the brand. Functioning as a strong group, they will can invigorate our clients and follow through on the brand guarantee. An effective MSP inside the Centurion Parlor will have an enthusiasm for conveying unprecedented support of our best Card Individuals, in a client confronting climate. Our MSPs are exceptionally talented and propelled, giving travel, card, attendant and way of life administrations to American Express Card Individuals. Going about as a specialist, our MSPs will fit our items and administrations to help Card Individuals with their nearby requirements and extending their relationship with American Express. It is our central goal to become crucial for our Card Individuals by giving separated items and administrations. It is our obligation to make Enrollment become completely awake consistently. MSPs do this by: Inviting and giving admittance to our Card Individuals upon landing in gathering Being responsible and taking responsibility for client’s insight from start to finish Making creative ways of settling clients’ issues or worries to win their image unwaveringness; at last making steadfast aficionado out of the client Utilizing the Client First way of thinking in addressing clients’ requirements and assumptions Giving attendant and way of life proposal Giving travel discussion and insignificant reservation help Obliging necessities of our Card Individuals, by banding together with our food and refreshment relax accomplices Capabilities: An effective competitor will have the accompanying capabilities: Carrier, parlor or travel industry experience is liked (Travel reservation experience an or more) Enthusiasm for overhauling clients with proactive arrangements Excellent relational abilities, pleasing the client with each and every communication The capacity to pay attention to the client’s necessities, thus proposing certain suggestions, bringing about high fulfillment from the client with the assistance they got Should show the highest level of impressive skill and keep an uplifting perspective in all collaborations The capacity to depend and team up with your partners is fundamental, as the parlor is an extremely dynamic, quick moving, group climate Capacity to pursue choices rapidly and really, when unforeseen circumstances might emerge, putting the Card Individuals’ involvement with the very front of all that you do Should be creative and fit for involving the Web really while giving help with an up close and personal client climate Capacity to use and change from various innovation stages easily Adjust to a consistently changing climate and being versatile Capacity to work adaptable movements including evenings, ends of the week, and occasions is fundamental Light to direct lifting might be expected for specific work errands We back our associates and their friends and family with advantages and projects that help their comprehensive prosperity. That implies we focus on their physical, monetary, and psychological wellness through each phase of life. Benefits include: Serious base compensations Extra impetuses 6% Organization Match on retirement investment funds plan Free monetary instructing and monetary prosperity support Exhaustive clinical, dental, vision, life coverage, and incapacity benefits Adaptable work game plans and timetables with cross breed and virtual choices with Amex Flex 20+ weeks paid parental leave for all guardians, paying little heed to orientation, presented for pregnancy, reception or surrogacy Free admittance to worldwide on location health focuses set up with attendants and specialists (contingent upon area) Free and secret guiding help through our Solid Personalities program Profession improvement and preparing open doors American Express is an equivalent open door business and pursues work choices regardless of race, variety, religion, sex, sexual direction, orientation character, public beginning, veteran status, handicap status, age, or some other status safeguarded by regulation. We back our partners with the help they need to flourish, expertly and by and by. That is the reason we have Amex Flex, our venture working model that gives more noteworthy adaptability to partners while guaranteeing we protect the significant parts of our remarkable in-person culture. Contingent upon job and business needs, partners will either work nearby, in a half and half model (mix of in-office and virtual days) or completely essentially. While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples: Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA). Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s. Workplace safety and security: Companies have a duty to provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards. Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators. Privacy and data protection: Companies are expected to handle personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information. Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations. Apply Job!

 

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