SPS Associate, SPS

This role is a stepping stone to great career achievements. We need a SPS Associate, SPS! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

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DESCRIPTION Designation: Selling Partner (SP) Support Associate, SPS (Level 3... Description The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key Responsibilities: • Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills • Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. • Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively • Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. • Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, • Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service • Actively seeks solutions through logical reasoning and data interpretation independently. • Fosters a positive and cooperative team environment. • Demonstrates Enthusiasm for learning and commitment to continuous improvement Basic Qualification • College Graduate • Fluent in English language with written and verbal communication skills • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) • Typing skills of 30 words per minute with an accuracy of 93% Preferred Qualifications • 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment • Business acumen in areas of e-commerce and retail is advantageous. • Basic Qualification Requirement - High School Graduates with at least 3 years of BPO experience or College graduate with 1 year of BPO experience. • Following are the additional requirements added in job descriptions for role expectations in IND. • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. • Voice Account – Candidate should be willing interact with Seller over calls / email / chat depending on the business need. • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off) • During the first four months (Training & Transition) no unplanned leaves are allowed. Key job responsibilities • Respond to Seller Queries via Phone, Chat and Email • Handle queries from sellers across the world in their time zone • Follow available guidelines while handling contacts to ensure seller experience A day in the life • Ensure Tools and resources are working before handling a contact • Follow guidelines while responding to seller queries • Highlight issues through available mechanisms BASIC QUALIFICATIONS • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS • Speak, write, and read fluently in English Company - Amazon Dev Center India - Hyderabad Job ID: A2726923 Apply Now! Apply Job!

 

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