Technical Support Representative - Part Time

Role Snapshot:

• Position: Technical Support Representative - Part Time
• Location: Remote
• Company: Pathremotenetwfh
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

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Description: • Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. • Strong hardware and software troubleshooting ability. • Able to multi-task in a fast-paced high-pressure environment. • Speaks positively about systems, products, services, company, community, and staff. • Apply understanding and knowledge of information systems products and services to assist customers on technical matters. • Apply high level customer service techniques for every request. • Recognize research, isolate, and resolve information system problems. • Recognize customer's problems that should be escalated to the next level for resolution following established protocols. • Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers. Requirements: • Experience working in technical support and/or education in IT. • Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus. • Experience troubleshooting wireless connections. • Advance knowledge of Networking. • Ability to utilize various databases consecutively with good typing skills. • 1-3 years of customer service experience, preferred Benefits: Apply Job!

 

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