Manager, Application Support (SAP BRIM)

We're looking for a reliable person to join us as a Manager, Application Support! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.

 

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Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog. Partnering with Business & Solution... Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans. The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Apply Job!

 

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.