Customer Service for Hospitality Business, 3 days a week, flexible days

Become a key member of our collaborative team as a Customer Service For Hospitality Business, 3 Days A Week, Flexible Days! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.

 

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Hours: 9:00 AM - 9:00 PM PST, 3 days a week, flexible days Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative to be on-call 3 days a week to provide excellent customer support via phone and text. The ideal candidate will manage a moderate call volume (15-25 calls per day) with an average call length of 6 minutes, ensuring every customer receives... exceptional service. In addition to handling incoming calls, the role involves scheduling for the crew, responding to guest reviews, checking and responding to emails, and monitoring the crew's group chat during peak hours. Key Responsibilities: Customer Support: • Handle 15-25 calls per day, averaging 6 minutes per call. • Respond to text messages and resolve customer inquiries promptly. • Provide accurate information and support to customers regarding services and general inquiries. • Troubleshoot any issues and escalate when necessary. Administrative Tasks: • Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. • Monitor the crew’s group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed. • Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members. • Respond to guest reviews, ensuring professional and courteous communication at all times. Qualifications: • Excellent verbal and written communication skills. • Ability to multitask and prioritize tasks effectively. • Strong problem-solving skills and ability to remain calm under pressure. • Proficient in using email, messaging apps, and phone systems. • Ability to manage time effectively and work independently. • Previous experience in customer service or scheduling is a plus. Work Environment: This is a remote position, but the candidate must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. Compensation: $150/day. $1800/mo Job Type: Part-time Pay: $150.00 per day Expected hours: 36 per week Benefits: • Flexible schedule • Work from home Shift: • 12 hour shift • Day shift Work Location: Remote Apply Job!

 

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This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!