Remote Customer Service Representative/Dispatcher
Posted 2025-08-04
Remote, USA
Full Time
Immediate Start
No experience needed! We offer full training for our new Remote Customer Service Representative/dispatcher! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Job Role SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team. Positions Schedule: Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break) Monday-Friday: Remote work from home 8-5PM (one hour lunch break) (not on Wednesday) Qualifications Previous call center experience - 1 year Must be able to type ~70 wpm Ability to handle high call volume Ability to work independently as well as within the dispatch team Be familiar with main cities and locations in Northern Virginia Must be able to accurately document information into our customer data base (Service Titan) Remote Work Qualifications: SSI will provide a laptop and cell phone but candidates must provide: High Speed internet Quiet Workspace with minimal background noise Benefits/Culture Medical, Dental, Vision, STD, LTD & Life Insurance 401k retirement with match 7 Paid Holiday s per year Paid Vacation & Personal Days Continued education with periodic classes Apply Job!
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Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.