Luxury Brand Customer Service Representative + Shipping and Receiving

Role Snapshot:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Luxury Brand Customer Service Representative + Shipping And Receiving
• Location: Remote
• Company: Pathremotenetwfh

 

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• *Job Summary:** As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers. • *Key Responsibilities:** 1. **Customer Support:** Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat. 2. **Order Processing:** Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time. 3. **Shipping Coordination:** Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers. 4. **Issue Resolution:** Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed. 5. **Returns and Exchanges:** Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items. 6. **Quality Control:** Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition. 7. **Documentation:** Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication. 8. **Shipping Costs:** Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed. 9. **Communication:** Keep customers informed of order status, shipment tracking information, and delivery expectations. 10. **Problem Resolution:** Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions. 11. **Feedback Collection:** Collect and document customer feedback and insights to improve products and services. 12.**Transparency:** Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order. • *Qualifications:** - High school diploma or equivalent; associate's degree is a plus. - Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position. - Strong communication skills, both verbal and written, with a customer-focused approach. - Detail-oriented with strong organizational and multitasking abilities. - Proficiency in using shipping and inventory management software. - Basic knowledge of jewelry materials and components is a plus. - Positive attitude and a commitment to providing excellent customer service. - Ability to handle customer inquiries and issues with professionalism and empathy. Job Type: Full-time Pay: $20.00 - $26.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Health savings account • Paid time off • Vision insurance Schedule: • 8 hour shift Application Question(s): • How many years of shipping experience do you have? • How many years of luxury goods customer service experience do you have? Ability to Commute: • Montecito, CA 93108 (Preferred) Work Location: In person Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.