Mobile Customer Service Representative

Bring your passion and expertise to make a difference as a Mobile Customer Service Representative! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

 

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Job Brief: We are hiring a mobile customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels remotely. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay: $23 - $28 per... hour Hours: Monday - Friday, 9am - 7pm Responsibilities • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. Skills Required • High school diploma, general education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support Apply Job!

 

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