Customer Service Representative Remote

Position at a Glance:

• Company: Pathremotenetwfh
• Position: Customer Service Representative Remote
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

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We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: • 1-2 years proven experience in supporting client success • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Familiarity with CRM system Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.